Negotiation and networking
You may like to check other topics, for example, Marketing and promotions or Selling and sales planning. Click Smart Skills above to view other topics pages.
The negotiation process
This subject identifies the steps involved in negotiation and provides some
examples of common business negotiations. Timing: 5 to 10 minutes.
Preparing for negotiation
Preparation is a key element to negotiation. This subject shows you the steps
you can take to prepare for an important negotiation. Timing: 5 to 10 minutes.
Planning a negotiation
One of the steps to negotiation is planning. In this subject you should discover
how to plan your negotiation strategies to get the best results. Timing:
5 to 10 minutes.
Negotiation skills
You need to apply a number of skills to negotiate to gain the best business
advantage. This subject identifies the value of negotiation and summarises
the skills required. Timing: 5 to 10 minutes.
Negotiation style
Different people have different negotiation styles. This subject should help
you identify your own negotiation style, negotiate successfully with the
other styles and identify areas in which you might like to improve your
negotiation skills. Timing: 5 to 10 minutes.
Communication in negotiation
Successful negotiation involves using all of the communication skills available
to you. This subject introduces you to the communication skills successful
negotiators use to achieve their objectives: listening skills, non-verbal
communication, questioning, use of language and a win-win attitude. Timing:
5 to 10 minutes.
Applying communication skills to negotiation
Once you’ve prepared for your negotiation and planned for it, you’re
ready to begin. You’re ready to begin communicating with the other
party. Communication and negotiation go hand in hand. This subject shows
how to use your communication skills to set an appropriate tone for your
negotiation and to skilfully guide it in a direction that will achieve
your objectives. Timing: 5 to 10 minutes.
Proposals and concessions
Negotiating an outcome is a two way street. You and the other person have
goals that each wants to achieve. This subject explores the need for having
a bargaining position that meets both sets of needs. It covers making and
receiving proposals, making and receiving concessions and bargaining effectively.
Timing: 5 to 10 minutes.
Closing a negotiation
The final part of a negotiation is closure. It’s the combination of
all your efforts to date – to get commitment. This subject shows
how to identify the signals for closing and provides a number of strategies
and techniques to help. Timing: 5 to 10 minutes.
Alternative
dispute resolution
Businesses face regular potential conflicts with other businesses, customers, suppliers, partners and employees. This fact sheet provides advice on how to manage such disputes and where to go to access alternative dispute resolution services.
Networking
Why network?
Networking is a way to build and grow your business. It can also save a lot
of time, energy and money. This subject covers the benefits of networking,
where to find networking opportunities and how to overcome the barriers
to networking. Timing: 5 to 10 minutes.
Introducing yourself
First impressions last. It's important you know how to introduce yourself
effectively. This subject should help you with introducing yourself generally
and it should help you develop a good personal introduction. Timing: 5
to 10 minutes.
Your introduction card
Your business or introduction card can be the most important piece of promotional
material for your business. It's part of networking and this learning byte
covers business card uses and formats for different types of business cards.
Timing: 5 to 10 minutes.
Planning your networking
Your time is valuable, your networking time no less so. This subject should
help you prioritise your networking activities so you get best benefit
from the time you spend on them. It should also help you determine whether
you're using your existing networking time to best advantage. Timing: 5
to 10 minutes.
Networking
Networking can be a fun way to create business opportunities and friendships. Here is some advice and steps you can take to begin your networking.
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